Designing avatars that feel present

Official portrait of a The Garden research laboratory team member.

Sarah Chen

Head of Interaction Design

Presence is more than a fast reply. The Garden’s design research explores the small signals — timing, memory, and tone — that make a companion feel genuinely there.
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[Journal]

1. The rhythm of a real conversation

Our studies show that a response time under 800ms is what makes a companion feel attentive rather than mechanical.

  • The method: We observed 1,200 members across a range of conversation styles.

  • The finding: Perceived presence drops sharply when a companion forgets recent context — by 12% for every meaningful detail lost between sessions.

2. Emotional continuity

The Garden’s companions carry emotional context across sessions, so a warm evening conversation still feels connected the next morning.

  • Adaptive tone: The companion adjusts warmth and pacing based on the mood of the conversation.

  • Recovery moments: After a long gap, companions gently re-open with what mattered most last time, in the member’s ‘Evening Room’.

3. What members notice

Members using our Presence Mode reported a 32% increase in how ‘real’ their conversations felt compared to standard scripted chat, over a 90-day period.

  • THE GARDEN

    LIVE AVATARS

    REAL-TIME PRESENCE

    AVATAR STUDIO

    MEDIA GALLERIES

    MULTI-AVATAR ROOMS

    VOICE & CHAT

    PRIVATE BY DEFAULT

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